Returns Policy

At Pawesome Canine, we want you and your furry friend to be happy with your purchases. If you are not completely satisfied with your order, please review our Returns Policy to understand the return and refund process.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item is in its original, unused, and unaltered condition.
  • The return request is made within 30 days of the purchase date.
  • The item is accompanied by the original packaging and all accessories.

2. How to Initiate a Return

To request a return, please follow these steps:

  • Contact our Customer Service team at [Your Contact Email] within 30 days of your purchase.
  • Provide your order number, the reason for the return, and any relevant details.
  • Wait for approval and further instructions from our team.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid return label.

4. Refunds

Refunds will be processed once we receive and inspect the returned item. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.

5. Exchanges

At this time, we do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team immediately. We will provide instructions for returning the item or arrange for a replacement.

7. Non-Returnable Items

Certain items, such as personalized products or items that have been used, are not eligible for return unless they are defective.

8. Contact Information

If you have questions or concerns about our Returns Policy, please contact us at [Your Contact Information].